The first question is, what does growth mean to you and your firm?
Is there a particular service that you want to sell the most of in
your firm? Bread-and-butter services that you can always count on to
bring in steady revenue, that you want to sell more of? Do you have a
new service that you want to launch? Or, is there a top ticket service
you offer that you want to build your firm’s reputation for?
Take a moment and write down what growth means to your firm.
Whatever arena you’re in, there are some low-hanging-fruit commonalities we’ve seen where firms can begin to look for growth opportunities.
Let’s Start With…
Firms that use videos in their marketing
grow revenue 49% faster year-over-year than those that don’t. They also
enjoy 27% higher click-through rates and 34% higher web conversion
rates, compared to non-users. (Aberdeen Group, 2015)
Video of what, you say? Let’s be smart about it. Use this as an
opportunity to address your customers’ questions or concerns, or to
empathize with their mindset. You know your customers’ experience as
well as anyone. You know what they typically ask or want to know when
they’re considering working with your firm, or when they’re in the
beginning stage of a big project. As an architect once told me, “When
someone hires you to do a $50 million project, they kinda have to trust
ya…” You know what helps to build trust. Use this video to establish
trust, expertise, and to anticipate and address your customers’ needs.
Video is a function of your user experience. Where the video appears
on your website and what the video is make a difference, and are
influenced by the customer/user flow of or path to your website.
Website UX (User Experience)
We can and will spend a lot more time on this in later posts. For
now, we’ll suffice it to say that it’s important to look at your
customer touchpoints (a topic that we’ll also go into greater detail
about in later posts) along your user path.
So, let’s say, if a person looking for architecture services types
the service they’re looking for (that you provide) into Google, will
they see your firm? And, if they do, where will they land on your page
once they click on the result that they found via the search. Is that
place where they land what we call customer-ready?
If a potential client comes across your firm via Google or Houzz, or
stumbles across your firm via Yelp, they might as well see something
good about your firm when they get there.
Ask your current clients to leave ratings and reviews for you on the
sites that you know are popular for your firm. Encourage them to share
the experience they’ve had, along with the rating, to give depth and
relevance to the rating.
Ask your previous clients to leave reviews as well.
You can do this through your Email List (another area of
opportunity). Do you have one? You most likely do, whether or not you
call it that or have it organized as such. You most likely have kept
the contact information you used for the clients you’ve worked with in
the past and can reach out to them to ask them to share their experience
with the firm.
And, if you have yet to organize this contact info and evolve it into
an email list for your firm, now may be a good time to do that. More on
how to do that in a later post, as well.
Which brings us to what to do with those stellar reviews, once you’ve gathered them.
Put those shining reviews on your website, displayed prominently.
Past and current clients will most likely say something that will help a
potential client make the decision to work with you. Keep up with and
showcase these testimonials that highlight how your firm helped make
your client’s project a success.
These are some ideas to get you started.
Remember the growth that you identified earlier that you want for your firm? We’re here to help you see it through.
Book a call with us, and we’ll help you get there sooner rather than later.