When someone hires you to do a $50 million project, they kinda have to trust ya…

“When someone hires you to do a $50 million project, they kinda have to trust ya…” an architect friend once told me. So, how do you build trust?

Foster trust by demonstrating your expertise and by anticipating and addressing your clients’ needs. Address their questions or concerns and empathize with their mindset. You know your clients’ experience as well as anyone: what they typically ask or want to know when they’re considering working with your firm, or when they’re in the beginning stage of a big project. Meet them there and show off.

And, for other ways to position your firm for growth…

Let’s Start With…

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The CHEATSHEET on Positioning Your Business for Growth

The first question is, what does growth mean to you and your firm?

Is there a particular service that you want to sell the most of in your firm? Bread-and-butter services that you can always count on to bring in steady  revenue, that you want to sell more of? Do you have a new service that you want to launch? Or, is there a top ticket service you offer that you want to build your firm’s reputation for?

Take a moment and write down what growth means to your firm.

Whatever arena you’re in, there are some low-hanging-fruit commonalities we’ve seen where firms can begin to look for growth opportunities.

Let’s Start With…

Video

Firms that use videos in their marketing grow revenue 49% faster year-over-year than those that don’t. They also enjoy 27% higher click-through rates and 34% higher web conversion rates, compared to non-users. (Aberdeen Group, 2015)

Video of what, you say? Let’s be smart about it. Use this as an opportunity to address your customers’ questions or concerns, or to empathize with their mindset. You know your customers’ experience as well as anyone. You know what they typically ask or want to know when they’re considering working with your firm, or when they’re in the beginning stage of a big project. As an architect once told me, “When someone hires you to do a $50 million project, they kinda have to trust ya…” You know what helps to build trust. Use this video to establish trust, expertise, and to anticipate and address your customers’ needs.

Video is a function of your user experience. Where the video appears on your website and what the video is make a difference, and are influenced by the customer/user flow of or path to your website.

Website UX (User Experience)

We can and will spend a lot more time on this in later posts. For now, we’ll suffice it to say that it’s important to look at your customer touchpoints (a topic that we’ll also go into greater detail about in later posts) along your user path.

So, let’s say, if a person looking for architecture services types the service they’re looking for (that you provide) into Google, will they see your firm? And, if they do, where will they land on your page once they click on the result that they found via the search.  Is that place where they land what we call customer-ready?

Reviews

If a potential client comes across your firm via Google or Houzz, or stumbles across your firm via Yelp, they might as well see something good about your firm when they get there.

Ask your current clients to leave ratings and reviews for you on the sites that you know are popular for your firm. Encourage them to share the experience they’ve had, along with the rating, to give depth and relevance to the rating.

Ask your previous clients to leave reviews as well.

You can do this through your Email List (another area of opportunity).  Do you have one? You most likely do, whether or not you call it that or have it organized as such.  You most likely have kept the contact information you used for the clients you’ve worked with in the past and can reach out to them to ask them to share their experience with the firm.

And, if you have yet to organize this contact info and evolve it into an email list for your firm, now may be a good time to do that. More on how to do that in a later post, as well.

Which brings us to what to do with those stellar reviews, once you’ve gathered them.

Testimonials

Put those shining reviews on your website, displayed prominently. Past and current clients will most likely say something that will help a potential client make the decision to work with you. Keep up with and showcase these testimonials that highlight how your firm helped make your client’s project a success.

These are some ideas to get you started.

Remember the growth that you identified earlier that you want for your firm? We’re here to help you see it through.

Book a call with us, and we’ll help you get there sooner rather than later.

Can SEM Work in Real Estate? Of Course!

What began as a series of explainer screenshots and text message drafts, I’ve crafted into this handy blog post to address the question we get asked from time to time of how search engine marketing (SEM) works for the real estate industry. Is it feasible to even take on SEM, as a realtor? Is it possible to have success with it?

As with any industry, the best route to take depends on what your goals are for growth.

Let’s say you are a real estate agent based in Louisville, Ky.

    • So, for example, are you interested in growing your commercial real estate sales?
    • Or, residential? Or, selling more of a particular kind of residential property, like townhomes or condos?
    • Are you wanting to attract more home sellers, rather than buyers? Or, vice versa?
    • Do you want to grow outside of the Louisville market, and how far? Or, into what areas?

It’s important to get specific on what kind of growth you want.

From there, let’s talk strategy. We love a good strategy session.

Large property database sites like Zillow get a lot of attention, right? People look to them for their listings. A major opportunity that I want to emphasize, which I’ll share more about later in this post, is that:

You have an advantage in positioning yourself and your properties in front of interested people simply by keeping your listings up to date and reliable, and emphasizing that in your search engine marketing copy and on your landing pages.

Continue reading “Can SEM Work in Real Estate? Of Course!”

Positioning Your Architecture Firm for Growth

Perhaps the first question is, what does growth mean to you and your firm?

Is there a particular service that you want to sell the most of in your firm? Bread-and-butter services that you can always count on to bring in steady  revenue, that you want to sell more of? Do you have a new service that you want to launch? Or, is there a top ticket service you offer that you want to build your firm’s reputation for?

Take a moment and write down what growth means to your firm.

Whether you’re in the arena of commercial, residential, civic, educational or hospitality architecture, or historic preservation, there are some low-hanging-fruit commonalities we’ve seen where architecture firms can begin to look for growth opportunities.

Let’s Start With…

Continue reading “Positioning Your Architecture Firm for Growth”

Refueling your campaign

One of the most mishaps people do daily with today’s campaign is they set it and forget it. Most people get caught to thinking that the lack of daily monitoring of a campaign has little to any effect on a campaign.

Oh contrair montair, the opposite is true. Due to the fact that today’s market movers move with switching daily trends and news cycles, it takes a special care to make sure that your message stays align as the current around it is pulling the industry or market any-which-a-way.

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Math Intros. Smoking Colors

We like progressive brands. Brands that find their way in the market of greatness. Architech and Founder of Smoking Colors sat down with us and had a few candid conversations about how and social media marketing is being pushed the way it is and ways people have as real options for turning around their product. We sat out side MRGMXMM and the follow are a few photos as a result.

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The Treasure of Knowing your Niche Market

There are a lot of people on the web who you can be spending your time trying to make sales too. Or you can be spending time making sales to the people who are the only people who would buy your product. That’s your niche market and yes you may share this market with your competitors, but what matters is that these are the people that are going to buy. These are the people who you help solve something so big to them that they will exchange hard earned money for it. That is your niche market and that’s how you should start defining them in your own mental space.

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SEO and SEM

We are working a series of post that will explain the difference between SEM and SEO and when and where each are used. The importance of these terms to todays marketing can either have a get on or get off board approach. We will be giving our best simple and clear explanation

Welcome to The Formula!

Welcome to The Formula, Math’s production blog of concept development and project application. We start a few months ago when we came across a great business collective helping each other develop business models and application platforms that work.